Terms of service

These terms govern the EU Launch Pack service, provided by KIPDEV SAS (SIREN 884 120 890), France. Placing an order means you accept them.

1. Business customers only

The service is sold to businesses acting for their trade. It is not offered to consumers. By ordering, you confirm you act for a business.

2. The service

You send us the translation CSV exported from your Shopify admin. We translate the selected content into the languages you order, a native speaker proofreads it, and we return a CSV in the same format for you to import. The scope (languages, volume, turnaround, options) is the one shown on your order. Work outside that scope needs a new quote.

HTML, Liquid code, URLs and handles are left as they are. If your file has been edited by hand or is not a standard Shopify export, we may not be able to process it; we will tell you before charging.

3. Your part

• You hold the rights to the content you send us.
• Your file contains shop content only, not customer personal data.
• You review the translation and its import before publishing. Your store, its settings and what you publish remain your responsibility.
• If you give us a glossary or brand terms, they are complete and correct.

4. No guarantee of results

We commit to delivering the translation described in your order, with care and within the stated turnaround. We do not guarantee any commercial outcome: sales, conversion rates, search rankings or marketplace approval depend on many factors outside our control.

5. Not legal advice

We translate your content. We do not check whether your store, your legal pages or your products comply with the law of any country. Any checklist or guide on this site is general information. Have your legal texts (imprint, withdrawal notice, terms, price display) reviewed by a qualified adviser in the target country.

6. Prices and payment

Prices are those shown when you order, before VAT. VAT is applied according to the rules in force for your country and VAT status. Work starts once payment is received. The monthly upkeep option renews each month until you cancel it.

7. Corrections and refunds

If something in the delivery is wrong, tell us and we will fix it. Refunds follow our refund policy.

8. Confidentiality

Your files are used only to deliver your order. Our proofreaders work under a confidentiality agreement. The providers we rely on are listed in our privacy policy.

9. Liability

To the extent permitted by law, our total liability for an order is limited to the amount you paid for it. We are not liable for indirect losses such as lost revenue or lost data.

10. Ownership

Once the order is paid, the translated content is yours to use without restriction.

11. Law and disputes

These terms are governed by French law. We will first try to settle any dispute by email at yohann@kipdev.io. Failing that, the courts with jurisdiction over the registered office of KIPDEV SAS will decide.