Refund policy

The free preview lets you check our work on 5 of your own products before you pay. After that, these rules apply.

Before work starts

If you cancel before translation of your full file has started, we refund the full amount.

If we cannot deliver

If your file cannot be processed, or we cannot deliver a language you ordered, we refund that language in full.

After delivery

If the CSV does not import into Shopify, or the translation contains errors, write to us with examples. We correct the file at no cost. If we cannot fix it, we refund the language concerned.

Once a correct file has been delivered, the work is done and is not refundable. Matters of style or preference are handled as corrections, not refunds.

Monthly upkeep

You can cancel at any time. The subscription stops at the end of the current month already paid. Months already paid are not refunded.

How to ask

Email yohann@kipdev.io with your order reference. Approved refunds go back to the original payment method.